Robots in the service of administration

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What is the first thought if the topic of robot deployment is raised in a service company?

What do you mean? After all, we don’t have production halls, where are we going to put such a robot?


I wonder who will take the jobs?

Meanwhile, robots have long since left the production halls and have become firmly established in back-office processes. Not, of course, as physical robots that move invoice binders (in organisations that still resist implementing optical character recognition #OCR or electronic workflow #DMS), but as RPA (Robotic Process Automation) applications.

How does this even work?

RPA can mimic the work of humans in the most repetitive and tedious activities. It works best at the interface of systems that cannot be integrated (or are economically unviable). It excels in repetitive and stabilised processes.
It is not without reason that the first robots in organisations are implemented in accounting departments. Why? Because in accounting, there is no mercy, if it’s the 20th of the month, VAT has to be closed. The Accounting Act does its job. Potential applications:

  • Accounting for transfers in the F-K system
  • Employment of employees
  • Transcription of data from pdf to system or from one system to another
  • Distribution of reports and predefined emails
  • And many more

Our administrative robot (or rather service robot, it also does a great job with the main processes) needs the right working environment to operate (as do we all, by the way😊):

  • Computer
  • Email address
  • System accounts (e.g. F-K)
  • etc.

Is it worth it?

Definitely yes:

  • Solves the labour market shortage
  • Can work 24 hours a day
  • Does not get sick
  • Works on Saturdays, Sundays and holidays😊

Want to find out if your business processes are suitable for robotisation? Write to us.